Is it necessary to install a filter or an interval tap with filter for faucet series and for mixers with ceramic headworks that are opened and shut off at an angle of 90º-180 º?

The products that have ceramic cartridges or ceramic headwork open-shut off mechanism can be affected from hard substances such as sand or pebbles that might penetrate through the city water supply. The scratching on the ceramic surfaces may cause water leakage. The only precaution against such water leakage is to install a filter or an interval tap with a filter.

In Turkey only free installation service is provided for the ECA thermostatic and electronic products.

As explained in the standards, hot water entry must be connected to the left; and cold water entry must be connected to the right.

In Serel closet sets, with the exception of the “Tulip” model, all sets have a hole in the mid section for installation. If a flush mounting product is to be installed, there are thin (scale shaped) areas on the left and right of the hole, which are visible when looked from the bottom of the sink. These areas should be perforated with a sharp edged (preferably with a diamond edged) hammer. On the sink and starting right from the middle of the hole.

Upon the presentation of the invoice or the guarantee card, for E.C.A. armatures with chrome coating, we offer a guarantee of 5 years for metal parts, a guarantee of 2 years for plastic and other coating types; a guarantee of 2 years for the for the functional parts of water technology products; and a guarantee of 5 years for the other parts.

Emar A.Ş. offers post-sales customer services for all E.C.A. products. You can call Emar A.S. from 0-800-261 85 13 or 444-0-322 ( Only for Turkey ).

You can reach Emar Post Sales Customer services toll free through 0-800-216 85 13; or you can call our Consumer Service Line from 444-0-322; or you can get the addresses and telephones of the authorized service dealers from 0-216-30 555 04 ( Only for Turkey ).

Our products are available in the authorized dealers of ELMOR A.S. and at markets selling construction materials. Please click dealers to get a list of the dealers in Turkey in the vicinity of your address.

Just use water with soap and a soft cloth in the cleaning of the taps and faucets. You should not use any other cleaning materials or hard cloths that have abrasive effects.

The pressure of the city water must be at 3 – 4 bars. In case there is high pressure, you should use E.C.A. water pressure regulators.

In areas where the pressure of the city water is too high, and particularly on the first floors of the high rise apartments that use hydrophores, noises can be heard in the water pipes due to the water pressure. The only way to reduce the water pressure to the desired level is to install an E.C.A. pressure regulator.

You will not have any problems regarding this subject matter, since all our products are manufactured in compliance with the Turkish (T.S.E.) and the European Standards.